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🏠 Hospitality Solutions

The smart phone system
for your hotel

Manage rooms, guests and staff with a single cloud VoIP system. PMS integration, automated wake-up calls and multilingual IVR for a five-star experience.

100%
PMS Integration
24/7
Dedicated support
-60%
Phone costs

🏠 Room Management Panel

🏠101
Free
👤102
Guest
👤103
Guest
104
Cleaning
🔕201
DND
👤202
Guest
🏠203
Free
204
Cleaning
🏠301
Free
👤302
Guest
🔕303
DND
👤304
Guest
Free
Occupied
Cleaning
DND
Automated check-in/out
🌎 Multilingual IVR included
📱 Mobile app for staff
Scheduled guest wake-up calls
Enhanced guest experience

Everything your hotel needs

A cloud VoIP system designed for the real needs of hospitality businesses: from small boutique hotels to large resorts.

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Room Management Panel

View the status of every room in real time and manage check-in and check-out with a single click.

  • Real-time room status
  • One-click check-in/out
  • Call charges billed to the room
  • Bulk operations
🔗

PMS Integration

Two-way sync with the leading hotel management systems, with no manual configuration.

  • Oracle Opera, Protel, Mews and more
  • Guest name shown on the receiving display
  • “Do Not Disturb” sync
  • Automatically updated billing

Automated Wake-up Calls

Schedule single or group wake-up calls with automatic confirmation. Guests can also set them up on their own.

  • Scheduling from a centralized panel
  • Self-service from the room phone
  • Automatic confirmation on answer
  • Management with filters by time and floor
🌎

Multilingual IVR

Automated voice menu in multiple languages to welcome international guests and route calls correctly.

  • Italian, English, French, German
  • Automatic language selection
  • Routing by department or room
  • Customizable messages
📱

Staff Mobility

Staff stay reachable anywhere in the hotel thanks to the mobile app and WiFi phones.

  • iOS and Android app included
  • Internal calls between departments
  • Front desk, floor, maintenance
  • Call transfer on the go
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Reliability and Redundancy

Redundant architecture with automatic failover. The system never stops, even in the event of a partial failure.

  • 99.9% guaranteed uptime
  • Automatic failover to 4G/5G
  • Emergency calls always active
  • Cloud configuration backup

Total control over every room

The centralized panel gives you a complete view of your property: you always know which room is free, occupied, being cleaned, or has “Do Not Disturb” active. Everything is updated in real time, with no phone calls between departments.

  • Check-in and check-out with a single click from the front desk
  • Automatic billing of calls made from the room
  • Outgoing call blocking for rooms not yet assigned
  • Guest stay history for a personalized welcome
  • Bulk operations across multiple rooms at once
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Room status — Floor 2
Updated in real time
🏠 Room 201 — Rossi MarioOccupied
🏠 Room 202 — Schmidt AnnaDo Not Disturb
🏠 Room 203 — FreeAvailable
🏠 Room 204 — Being cleanedCleaning
🏠 Room 205 — Dupont JeanOccupied

Everything synced with your management software

The VoIP system connects directly to your hotel management software: when a guest checks in, the system automatically updates the phone, call restrictions and wake-up call. No duplicate configuration, zero manual errors.

  • Guest name displayed on the front desk screen
  • Wake-up call scheduled directly from the PMS
  • “Do Not Disturb” synced between PMS and phone
  • Automatic room transfer with no reconfiguration
  • Voicemail deletion at check-out
🔗
Supported PMS systems
Pre-configured integration
📋 Oracle Opera
📋 Protel Air
📋 Mews Systems
📋 Hestia / Ericsoft
📋 Micros Fidelio
📋 Others on request

Perfect wake-up calls, with no errors

Schedule single or group wake-up calls in just a few clicks. Guests can also set them up directly from the room phone. The system logs the outcome — answered or missed — and manages automatic retry calls.

  • Scheduling from the operator panel with calendar view
  • Guest self-service directly from the room phone
  • Automatic confirmation when the guest answers
  • Automatic retry calls if there is no answer
  • Filters by status, time and floor for staff
Scheduled wake-up calls — Today
Automatic update
06:30
Room 102 — Rossi Mario
Requested by PMS at check-in
✓ Completed
07:00
Room 305 — Dupont Jean
Guest self-service
✓ Completed
07:30
Room 210 — Schmidt Anna
Scheduled by front desk
⏱ Pending
08:00
Rooms 401, 402, 403
Group wake-up call — Group XYZ
⏱ Pending

The right partner
for your hospitality business

We don’t just install a phone. We design an integrated communication system together with you that improves the guest experience and staff productivity.

🎓

30+ years of experience in the industry

We know what hotels need: from small family-run guesthouses to large multi-floor hotels. We design around your specific business.

Installation with no downtime

Your hotel can’t stop running. We plan the installation room by room, ensuring your property stays fully operational throughout the process.

📞

24/7 technical support

Hotels operate 24 hours a day, 365 days a year. Our technical support is available around the clock, including nights and holidays.

📈

Immediate, measurable savings

A cloud phone system with no costly hardware, competitive VoIP rates and fewer internal calls. You’ll see the ROI within the first year.

What we improve for your property

Phone cost reductionup to 60%
System uptime99.9%
Guest satisfaction+35%
Check-in error reduction-70%
Client renewal rate92%

Ready to elevate your hotel’s communication?

Contact us today for a free consultation. We’ll analyze your property and recommend the most suitable solution, with no obligation.

Request a free consultation →

Frequently Asked Questions

Everything you want to know about our hotel solutions.

A cloud VoIP phone system for hotels is an IP-based phone system that replaces the traditional physical switchboard. It handles all of your property’s communications — internal calls between rooms and the front desk, outgoing calls, automated wake-up calls — over the internet, eliminating hardware and maintenance costs. It includes hospitality-specific features such as room status management, PMS integration and multilingual IVR.
We support integration with the leading Property Management Systems on the Italian and European market: Oracle Opera, Micros Fidelio, Protel Air, Mews Systems, Hestia (Ericsoft) and many more. If your PMS isn’t on the list, get in touch: we can evaluate custom integration solutions via API or middleware.
Installation is planned so it never disrupts your hotel’s operations. We proceed floor by floor or wing by wing, keeping phone service active at all times. Typically, for a property with 30–80 rooms, full installation takes 1–3 days. We also train front desk staff directly on site.
The system includes redundancy and automatic failover. If the main line fails, traffic is automatically routed to a backup 4G/5G connection. Emergency calls (e.g. to 112) always remain available. We also offer hardware-redundant solutions for properties that require maximum operational continuity.
It depends on your current phones. If your property already has analog phones, we can keep them in place using ATA adapters, significantly reducing migration costs. If you’d rather switch to modern IP phones, we work with certified brands such as Fanvil, Grandstream and Snom, with advanced features (LCD display, programmable keys, HD speakerphone). We’ll work with you to find the most cost-effective solution for your property.

Request a free consultation

Tell us about your property: number of rooms, PMS in use, specific needs. We’ll get back to you within 24 hours.

Nextvoice Srl

We specialize in phone solutions for the hospitality and restaurant industry. We support you from design through post-installation assistance.

📧
📞
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HoursMon–Fri: 9:00 AM–6:30 PM · Urgent support 24/7
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Industries servedHotels, B&Bs, Resorts, Holiday villages

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