The Nextvoice Enterprise Plan includes native CRM integrations, artificial intelligence, video conferencing, Microsoft 365 and everything structured companies need.
The Nextvoice Enterprise suite turns every device into a professional endpoint of the phone system, with integrated presence, chat and collaboration.
Full softphone client for Windows and macOS. Call, transfer, hold and manage contacts directly from your computer, with a USB headset.
Your company extension always with you. The app turns your smartphone into a full-fledged office phone, even on mobile data.
Access the phone system directly from your browser without installing anything. Ideal for remote employees on shared company devices.
Complete real-time view of the status of every seat: available, busy, away. Drag-and-drop transfer of ongoing calls.
Each user can set their own status (available, in a meeting, away, do not disturb) visible to the whole team in real time.
Instant messaging between colleagues integrated into the phone system. File sharing, group messages and history search, all without third-party apps.
Video conferencing, audio conferencing and advanced collaboration features natively integrated into the phone system.
Start video meetings directly from the phone system without Zoom or Teams. Internal and external participants, screen sharing and chat during the meeting. No extra cost for video licenses.
Virtual conference rooms with access PIN. Multiple internal and external participants at the same time, moderator management, individual mute/unmute and session recording.
Integration with IP intercoms and entrance cameras. Employees receive the call on their own extension and can see who is ringing before opening, directly from the Nextvoice Enterprise app.
Developer SDK that lets you integrate the phone system’s calling features into the company’s own web and mobile applications.
Click-to-call, customer record pop-up on every incoming call and automatic activity logging: the phone system and the CRM work together without copy-paste.
No workflow change for your employees: the enterprise phone system fits into the Microsoft and Google ecosystem the company already uses every day.
Integration with Teams, Outlook and OneDrive. Synchronized presence status, calls from Outlook contacts and meetings that flow into the Microsoft 365 calendar.
User and permission synchronization directly from the company Active Directory. Automatic extension provisioning when a user is added to the domain.
Single sign-on with Google Workspace credentials. Employees access the phone system with the same company Google account, no extra passwords to remember.
Automatic import and synchronization of contacts from company databases, LDAP, Microsoft 365 and Google Contacts. The directory always up to date on every device.
User authentication and directory via LDAP. Centralized access management integrated with the company’s existing directory.
Complete REST APIs to integrate the phone system with any management software, ERP or proprietary platform. Webhooks for real-time events.
Artificial intelligence features built into the Enterprise Plan to automate repetitive tasks and improve the customer experience.
A virtual receptionist always available, even after hours, that answers callers in over 34 languages, handles common requests and routes calls to the right person.
Converts audio recordings and voice messages into searchable text. The team can quickly review conversations and find key information without listening to everything.
After every call the AI automatically generates a summary with key points and next steps, eliminating manual documentation and the risk of forgetting follow-ups.
Create IVR messages, announcements and automatic responses with an AI-synthesized voice that sounds natural, with intonation and pauses calibrated for a professional experience.
The AI answers frequently asked questions by drawing on a customized knowledge base and routes calls based on caller intent, reducing the load on your people.
Dashboard with AI receptionist performance, call volumes handled autonomously, request trends and sentiment analysis, to continuously optimize the service.
The Enterprise Plan includes all advanced security features to protect company communications, data privacy and system access.
All calls and SIP signaling are encrypted with SRTP and TLS. No possibility of intercepting company communications.
Access to the management interface protected by two-factor authentication, compatible with Google Authenticator and standard TOTP apps.
Block access to the phone system from unauthorized countries. Useful for preventing attacks from geographic areas your company doesn’t operate in.
Automatic detection of intrusion attempts with source IP banning. Active protection against brute-force attacks and SIP scans.
Granular password policies for all users and support for custom SSL/TLS certificates for the management portal and clients.
Set maximum call thresholds per extension or SIP account to prevent phone fraud (toll fraud) and abnormal use of the phone system.
Advanced tools to customize call flows, archive conversations and manage the system with maximum granularity.
Drag-and-drop editor to design call flows without writing code. Create complex scenarios with conditions, schedules, queues and multi-level IVR in minutes.
Recordings are automatically archived to remote storage (NAS, FTP, cloud). Meets retention requirements without filling up the phone system server’s storage.
Detailed log of every call with advanced filters, CSV/Excel export and scheduled reports. Monitor performance KPIs by department, queue and individual agent.
Complete history of all configuration operations: who changed what and when. Essential for security audits and compliance.
Define custom roles with access limited to specific features. The department manager sees only their extensions, the sysadmin sees everything.
Import hundreds of users, extensions and contacts via CSV in seconds. Export the configuration for backup or to replicate it on a second server.
The secretary screens and transfers calls intended for the executive. Whitelist configuration, call screening and announcement before transfer.
Schedule calendar with exceptions for every single day of the year. Manage different behaviors by time slot, day of the week and national holidays.
IP phones configure themselves automatically the first time they are powered on by downloading the profile from the server. Zero manual intervention for dozens or hundreds of seats.
Contact us for a customized quote. We analyze your needs and build a tailor-made offer for your company.