Professional telephony, advanced call center and omnichannel messaging — WhatsApp, SMS, Live Chat and Facebook — all integrated into your phone system starting at $9.00/month per seat.
From voice menus to call recording: full professional telephony features included in the plan, at no extra cost.
Greets callers with a personalized message and routes them to the right department via number selection.
Calls reach multiple extensions at once or in sequence, reducing wait times.
Different automatic responses for business hours, lunch break, holidays and after hours.
Record and archive conversations for staff training, agreement verification and compliance.
Voice messages are transcribed and sent to the recipient’s email, even when out of office.
Customize the music or audio message callers hear while they wait.
Transfer calls between extensions or to external numbers with a single button, with or without announcement.
Phone meetings with multiple internal and external participants, no third-party services.
All company contacts available on every extension, IP phone and mobile app.
Monitor call volumes, response times and team performance with detailed reports.
Call and answer from your computer with USB headset, no physical phone on the desk.
Your company extension always with you on smartphone. Answer wherever you are.
Advanced call center tools to optimize queue management, monitor performance in real time and improve service quality.
Calls are assigned to the agent most qualified for that specific request, reducing transfers and increasing customer satisfaction.
If the queue is too long, the customer can leave their number and receive an automatic callback as soon as an agent is free, without waiting on hold.
Panel view of all active queues with waiting callers, available agents and average wait time. Real-time drag-and-drop transfer.
Big-screen dashboard for the call center team: active calls, agents on break, response times and SLAs updated every second.
Set response targets (e.g. 80% of calls answered within 20 seconds) and receive automatic notifications when thresholds are exceeded.
Detailed statistics by queue, agent and time slot: handled calls, abandoned calls, average time, service level and trends over time.
Agents can add notes during or after the call, visible to the whole team. No information is lost between shifts.
Categorize every call with custom tags (e.g. “quote requested”, “complaint”, “sale closed”) for advanced analysis and reporting.
Find any call in history in seconds by filtering by number, agent, date, duration, tag or any combination of parameters.
Do customers message you on WhatsApp, SMS, Live Chat or Facebook? All messages arrive in a single inbox integrated into the phone system, managed by your team without switching apps.
Receive and reply to WhatsApp messages directly from the phone system. Assign conversations to agents, manage the message queue and send bulk communications to contact lists.
Integrate real-time chat into your website. Requests enter the same inbox as the call center and can be converted into a phone call with a single click.
Send and receive business SMS from the phone system. Manage text conversations with customers, send automatic notifications and bulk communications via SMS.
Messages received on the company Facebook page automatically enter the phone system inbox, with the same assignment and transfer features as the other channels.
All channels (WhatsApp, SMS, chat, Facebook) flow into a single shared inbox. Every message can be assigned to an agent or a queue.
Assign conversations to the right agent, transfer them between colleagues and manage automatic distribution based on workload.
During a written conversation, the agent can start a phone call to the customer with a single click, without leaving the interface.
Send WhatsApp and SMS messages to contact lists for communication campaigns, appointment reminders or service notifications.
Every incoming message is automatically matched to the contact in the directory. The agent immediately sees who is writing and the interaction history.
Full statistics on volumes, response times and performance by channel and by agent, with CSV export for advanced analysis.
Mobile app, softphone and operator panel to guarantee every employee a professional communication experience, in the office or working remotely.
The company phone system in your pocket. Answer office calls, manage voicemail and access the shared directory from any smartphone.
PC and Mac client that turns your computer into a professional phone. USB headset, no extra hardware, full integration with the phone system.
Complete real-time view of the status of every seat. One-click call transfer, presence monitoring and drag-and-drop transfer management.
Each user sets their own status (available, in a meeting, away) visible to the whole team in real time on app, desktop and operator panel.
Virtual conference rooms with access PIN for multiple internal and external participants. Moderator management and session recording included.
Company contacts are available and synchronized across all devices: IP phone, mobile app, desktop softphone and web panel.
A server dedicated exclusively to your company, automatic daily backup and advanced protection against phone fraud.
Every Nextvoice customer receives a cloud server reserved solely for their company. No resource sharing, maximum security and guaranteed performance.
Configurations, directory and data are saved every day. In case of problems, restoration takes just a few minutes with no data loss.
Automatic detection of intrusion attempts, source IP blocking and call rate limits to prevent phone fraud (toll fraud).
All calls and SIP signaling are encrypted in transit. Company communications cannot be intercepted.
IP phones configure themselves automatically the first time they are powered on. Zero manual intervention even for dozens of seats.
Control panel with system status, event logs and diagnostic tools for continuous monitoring of the phone system.
Configure your quote in a few minutes or contact us for a free consultation. Live in a few days, with no hardware to buy.